Letter of complaint

mantha Los Diegos Calle Flores, Numero 116 Barcelona, Spain

18 Grosvenor Square Leicester London, United Kingdom Telephone : +44 (0)25 5891 3662

Dear Sir/ Madam

On may, 10 I had a home swap with Los Diegos family in Barcelona, Spain and I am really disappointed because that service had not performed as it should. Their flyer was a big lie and I think you must make sure that every property description was true and particular.

According to their announcement, the flat is very quiet; I can even remember the expression "All you can hear is the sound of the church bell", but actually that was not true at all. There was a bar downstairs which played loud music all the night and until five in the morning.

In fact, there were another problems. When we reached the flat at first time and checked it out. It was a big SHOCK. It was small and hot. Also the mosquitoes were terrible, so it was very hard to sleep at nights.

Therefore, this announcement does not fit for the purpose described, so I expect to receive all my fees back as laid down by the law.

I look forward to hearing from you and to a resolution of this problem. Please contact me at the above adress or by phone.

Yours sincerly,

Adam Sarter

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